Refund policy

Depending on the status of your order, we may change or cancel your order, or return or exchange the product after it arrives. We cannot accept unilateral returns or exchanges for any reason without contacting our store.

It is possible to change or cancel an order at any stage prior to shipment preparation. First of all, please contact us by e-mail.

If the ordered product has already been processed for shipment, please receive the ordered product once. After that, we will handle the "return/exchange" procedure for the purchased product.

 

In addition, in the following cases, we cannot accept returns or exchanges after ordering for any reason.

Products that have been used once (including washing only)

Products with pet hair, odors, perfumes, air fresheners, etc.

Products that have passed 8 days or more after the arrival of the product

Products with scratches due to customer negligence

damaged goods

Sale item

If the bag, tag, etc. of the product is damaged or lost

If any of the following conditions are found after the product has been returned, the product may be returned by cash on delivery. Please note.